Enterprise networks require reliable equipment and around-the-clock access to technical expertise. Customers who purchase Nevis products install them in mission-critical, 24×7 non-stop, high availability networks. They cannot tolerate network outages, and expect to have access to service and support that enable them to minimize downtime.
Customer Support
The focal point of all Nevis Networks software and hardware maintenance and support services is the Nevis Technical Assistance Center (NTAC).. The NTAC provides comprehensive technical support for all Nevis products to customers.
Nevis Labs
Nevis Labs provides 24-hour monitoring, analysis and solutions for LAN security threats. All software downloads of new threat signatures and a comprehensive threat library, are made available to customers via Nevis Labs.
Consulting Services
The Nevis Services and Support (NSS) organization offers a range of capabilities comprising a complete suite of professional services, flexible support programs, and education and training services.
Training Services
Nevis courses are available at the company’s corporate site in Mountain View, California, and at its offices in Pune, India. In addition to the standard Nevis course offerings, onsite and customized training programs are also available to meet specific customer needs.